Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and RacquetOps (“RacquetOps,” “we,” “us,” or “our”) concerning the RacquetOps website, applications, and related services (the “Services”). By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

If you use the Services for a business, shop, club, or other organization (a “Shop”), you represent that you have authority to bind that Shop. In that case, “you” includes both you and the Shop.

You must be at least 18 years old and legally capable of entering a contract to create a Shop account. You may not use the Services if applicable law prohibits you from doing so. Customer information about minors may be managed by a Shop only with any consent required by law.

• You must provide accurate information and keep it current.
• You are responsible for safeguarding credentials and for activity under your account.
• Shop administrators control staff invitations, roles, access, settings, and information within their Shop workspace.
• You must promptly notify us through our support page if you suspect unauthorized access or a security incident.
• You may not share an individual account, impersonate another person, or access another Shop’s workspace without authorization.

RacquetOps provides software for Shop operations, including customer and racquet records, service jobs, inventory, demos, communications, public Shop pages, tracking, invoices, and payment-related features. Shops are independent businesses. RacquetOps does not perform racquet services, sell Shop inventory, employ Shop personnel, or control a Shop’s prices, service quality, communications, refunds, taxes, warranties, or customer relationships.

Features may be labeled beta, preview, or experimental. They may be less reliable and may change or be discontinued. We may modify the Services to improve them, address security or legal requirements, or reflect business changes.

A Shop and its authorized users are responsible for:

• the accuracy, legality, quality, and use of customer, employee, product, and service information they enter or import;
• providing required notices and obtaining valid permissions for personal information, email, SMS, marketing, photographs, and information about minors;
• configuring permissions appropriately and ensuring users access information only for legitimate Shop purposes;
• honoring customer requests, refunds, warranties, service commitments, and applicable consumer-protection obligations;
• calculating, collecting, reporting, and remitting taxes and complying with laws that apply to the Shop; and
• maintaining appropriate backups or exports of information the Shop needs for its business, where export features are available.

Shops may use the Services to create invoices, record payments, and offer online checkout. A Shop’s customer purchases goods or services from the Shop, not from RacquetOps. The Shop is responsible for invoice accuracy, delivery, refunds, chargebacks, disputes, taxes, and compliance with payment and consumer laws.

Online card payments are processed by Stripe under Stripe’s terms and privacy policy. RacquetOps does not receive or store full payment-card numbers. Payment availability may depend on third-party systems, and payment records in the Services do not replace a Shop’s accounting, tax, or legal records.

You may not use the Services to:

• violate law, another person’s rights, or contractual obligations;
• upload malicious code or unlawful, infringing, deceptive, abusive, or harmful content;
• send spam or communications without the consent required by law;
• probe, scan, disrupt, overload, bypass, or defeat security or access controls, except as authorized in writing;
• scrape, copy, reverse engineer, resell, or commercially exploit the Services except as expressly permitted by law or a written agreement with us;
• use automated means to access the Services in a manner that burdens our systems; or
• use the Services to build a competing product or to train an artificial-intelligence model without our written permission.

As between you and RacquetOps, you retain ownership of information, files, and other content you submit to the Services (“Your Content”). You grant us a nonexclusive, worldwide, royalty-free license to host, copy, process, transmit, display, and otherwise use Your Content only as needed to operate, secure, support, and improve the Services, comply with law, and fulfill your instructions.

You represent that you have all rights and permissions needed for Your Content and our processing of it as described in these Terms and the Privacy Policy. You must not submit highly sensitive information that the Services are not designed to handle, including Social Security numbers, government identification numbers, full payment-card data, financial-account credentials, or protected health information.

We and our licensors own the Services, including their software, design, trademarks, documentation, and other content, excluding Your Content. Subject to these Terms, we grant you a limited, nonexclusive, nontransferable, revocable right to use the Services for their intended business or personal purpose.

If you provide ideas or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation, but you are not required to provide feedback.

The Services may interoperate with third-party products such as Google, Stripe, Amazon Web Services, Resend, Twilio, and Cloudflare. Your use of third-party products may be governed by separate terms and privacy policies. We do not control and are not responsible for third-party products, content, availability, or acts.

You may stop using the Services at any time. We may restrict or suspend access when we reasonably believe it is necessary to prevent harm, address a security risk, comply with law, respond to nonpayment under an applicable order or plan, or investigate a material violation of these Terms. We may terminate access for a material or repeated violation, unlawful conduct, or discontinuation of the Services.

Upon termination, your right to use the Services ends. Provisions that by their nature should survive will survive, including ownership, disclaimers, limits of liability, indemnity, and dispute terms. Data handling after termination is described in the Privacy Policy and may also be governed by a separate written agreement with a Shop.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” RACQUETOPS DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Services will be uninterrupted, error-free, secure, or suitable for every Shop workflow; that data will never be lost; or that estimates, inventory, tracking, invoice, tax, or payment information will always be accurate. The Services are operational tools and are not legal, tax, accounting, or professional racquet-service advice. Some jurisdictions do not allow certain disclaimers, so some of these exclusions may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RACQUETOPS AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITIES, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID RACQUETOPS FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) US$100.

These limits do not apply where prohibited by law and do not limit liability that cannot legally be limited, including any applicable liability for fraud or willful misconduct.

To the extent permitted by law, a Shop will defend, indemnify, and hold harmless RacquetOps and its affiliates, personnel, and service providers from third-party claims, losses, liabilities, damages, and reasonable expenses (including legal fees) arising from the Shop’s Your Content, products or services, customer relationships, violation of law, or material breach of these Terms. This section does not require an individual consumer to indemnify us where such an obligation is prohibited by law.

Before filing a formal claim, you and RacquetOps agree to try in good faith to resolve the dispute for 30 days after written notice. Send notice through our support page with “Legal notice” in the message. These Terms are governed by applicable law, without regard to conflict-of-law rules and without limiting any mandatory rights you have as a consumer. Any claim must be brought in a court with lawful jurisdiction over the parties and dispute.

These Terms and any additional written terms that expressly apply to the Services are the entire agreement about the Services. If there is a conflict, a signed order or written agreement controls for its subject matter. You may not assign these Terms without our consent; we may assign them in connection with a reorganization, merger, sale, or by operation of law. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the rest will remain in effect. Headings are for convenience only.

We may update these Terms by posting a revised version and updating the effective date. If a change materially reduces your rights, we will provide additional notice when required by law. Continued use after the revised Terms take effect constitutes acceptance. For questions about these Terms, contact us through our support page.